Transforming the enterprise: Moving past chat to core workflow redesign

Most government agencies treat AI like a new piece of software. Katrina Mulligan, Head of National Security Partnerships at OpenAI, argues they should be treating it like a revolution in mission delivery.

In this high-stakes session, Katrina breaks down why "small pilots" are no longer enough and how the public sector can move toward true autonomous enterprise workflows.

💡 The headline impact:

Imagine a world where a single government process is optimized by 125 million hours annually. Katrina walks through a real-world case study from the department of the army, demonstrating how AI can automate 500 hours of manual work per contract across 250,000 annual contracts.

🗝️ Key takeaways:

• The "dual approach": Why you need bottom-up productivity tools and top-down transformation of 3–5 core workflows.
• Mission-first development: Why the "mission owners" (not just the IT department) must hold the keys to the solution.
• The compliance hurdle: Navigating FedRAMP and security without stifling innovation.
• Change management: How to train and lead a workforce through the transition from manual labor to AI-augmented judgment.

🚀 Why you should watch:

The future of government operations isn't about adding AI - it’s about redesigning how the state functions in the age of intelligence. Whether you are in the public sector or a highly regulated industry, Katrina’s framework for enterprise transformation is the definitive roadmap.

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